Store Policy
How long will it take for my order to arrive?
It will take me about 1 week to process and ship your order. After it’s been shipped, please give the package 1-2 weeks to arrive for domestic orders, and 4-8 weeks for international orders.
If those time frames have passed and your package still isn’t there, shoot me an email at hello@thehappypost.com and I will look into it.
Refunds/Exchanges/Cancellations
I do not offer any refunds, exchanges or cancellations. Please be mindful when placing your order. If you have any pressing issues with your order, just shoot me an email and we can work something out.
My package was stolen/the shipping partner lost my package!
Once I ship the package out to you, it is out of my control. Sadly, if your package gets stolen or lost by the postal service it is your responsibility as a customer to file a claim with the shipping company. I cannot offer you a replacement or refund since these situations are out of my control, and as a one person business, I can’t afford to replace/refund these orders.
Oops, I put the wrong address on my order, and the package was sent back to you.
Please please please double check your address before placing an order. In the event that a package gets sent back to me there are two options.
- You can pay for the cost of shipping again, and I can reship your order to you.
- Depending on the condition of the products, I will issue you a refund for the cost of the products MINUS the cost of shipping.
Do I have to pay international customs fees?
Yes! Most of the time packages clear customs just fine, but in the event that this occurs, I am not responsible for any customs fees/duties/taxes. This is the buyer's responsibility!
Please monitor your package closely and be ready to pay any customs or duties if you are an international buyer.
Why is shipping so expensive?
I do not make ANY money from shipping prices. I prefer to keep shipping prices transparent instead of inflating the prices of my products and advertising 'free shipping' as a guise to help sell things. The cost of shipping reflects the purchase of a label from my shipping fulfillment partner, as well as the cost of the mailer + other packaging supplies.
Payment Methods
- Credit / Debit Cards (fulfilled by Razorpay)
- PAYPAL